Shipping policy

ONLINE ORDERS: 

When your order has been received by M+A, you will receive an email confirming the order.  In general, orders are processed in 2 - 3 business days from our fulfillment center in Poughkeepsie, New York. Please note once an order has been processed, we cannot cancel or modify the order. If you need to cancel or modify an order that has been processed, please refer to our Returns policy.

SHIPPING:

We are currently shipping to addresses within the United States and Canada.

You will receive a confirmation email when your order has been received, and a shipment confirmation with tracking information once the order has been processed. Most orders are shipped via USPS, UPS and Fed Ex unless otherwise specified. All orders of $300 or more are entitled to free US ground shipping (though not return shipping).

Postage rates are constantly in flux with all of the carriers, depending on the weight and dimensions of the box or envelope that your items are shipped in, as well as the distance to be shipped. Our fulfillment center will ship your order the least expensive way available among the carriers, on any given day, to get your package to you.  Despite the fulfillment center choosing the least expensive way, often it means that M+A absorbs some of the cost.  Please note that the estimated shipping time begins the day your order is received by the carrier, not the day that the order was placed. We are not responsible for delayed, lost, or stolen packages. On occasion, an item you selected might be out of stock. If this is the case, we will contact you upon receipt of your order.


You are responsible for providing M + A with correct billing and shipping information. If an order has been shipped to an inaccurate address that you have provided, we cannot be held responsible. If you refuse a shipment from M+A or do not pick up your package, and the package is returned to us, you are responsible for the original shipping cost, return shipping cost, any assessed customs duties or taxes, and a 25% restocking fee. This total will be subtracted from your merchandise refund.

If you need a package expedited please contact hello@mplusanyc.com .